Evaluating our impact

Three women sat at a table discussing some papers in front of them

We’re committed to evaluating the outcomes and impact of our work.

In our latest customer satisfaction survey 88% of employers and stakeholders we work with would recommend Skills for Care to others.

Find out more about our impact by reading our latest impact report.

Our most recent evaluation reports can be found towards the bottom of the page.  

For older evaluation reports visit our Research Knowledge Base, a free searchable database that provides access to information about the adult social care workforce.


Impact and evaluation framework

We have an impact and evaluation framework that sets out how we demonstrate our impact on employers and the social care sector.

We’ve signed the NCVO Code of Good Impact Practice and are committed to evaluation that is credible because it is robust, independent, inclusive, transparent and planned. 

See our most recent evaluation reports below.  

The WDF supports employers and individual employers in adult social care with continued professional development.

An independent evaluation identified impacts of the fund in 2013/14 and 2014/15.

Key findings

  • The WDF supported the delivery of over 380,000 qualification units for employees.
  • Over 90% of those surveyed said the quality of care they provide or receive has improved as a result of receiving funding from WDF.
  • 85% of employers said the fund had addressed the most pressing skills gaps in their organisation.
  • Almost all of the individual employers identified improvements in the skills and knowledge of their personal assistants. 
  • Three quarters of the employers invested more in training after receiving funding from the WDF.


The WDIF supports innovative training and workforce development projects in adult social care.

In April 2014, we commissioned an evaluation of the fund to see if it met its aims.

Key findings

  • Between 2011 and 2014, 15,000 people undertook training or directly benefitted from the fund.
  • It supported the development of 143 new training courses and 154 new training packs or resources. You can learn about these and download the free material on our Learn from Others site.
  • Projects funded have a high level of sustainability – around 80% of those interviewed provided evidence that their project, or elements of it, were sustained.


In April and May 2014 we ran events for careers and employment advisors to highlight different job roles in adult social care.

They were attended by 365 careers advice professionals. 

Key findings

Evaluation of these events found that:

  • 95% of participants rated the events as ‘good’ or ‘excellent’
  • 91% rated the resources used on the day as ‘good’ or ‘excellent’
  • 89% rated the information they received as ‘good’ or ‘excellent’.

Advisors improved their awareness of careers in adult social care as a result of the events and are now more aware of the different jobs available (17% were aware of the range of jobs before the event and 99% after the event).


The toolkit was created to help organisations recruit people with the right values to work in social care, who will stay with them to develop their careers and add value to their service.        

Key findings

A 12 month evaluation of the toolkit was done with over 100 employers. Findings and recommendations from the final report will be used to further enhance the toolkit.


We’ve also produced a guide for how employers can use this in their practice as well as some case studies on how others are using it:


The values based recruitment toolkit is still available for use in our Finding and keeping workers online resource.

The Social Care Commitment is the sector’s promise to provide people who need care and support with high quality services. 

Key findings

An independent evaluation of the commitment was carried out and recommendations include:

  • use the encouraging messages from this evaluation to help increase sign up and target those groups under-represented with our marketing
  • produce an employer-friendly map that shows the new sector landscape, how Social Care Commitment feeds into this and how the commitment is aligned with other initiatives in the sector.


I Care…Ambassadors is an employer led initiative designed to help social care employers attract more people with the right skills, talent and values to work in social care. 

This report focuses on the product, process and outcome evaluation of the I Care…Ambassadors initiative. Research was gathered between November 2015 and January 2016 and focuses on the impact of this intiative on the adult social care sector.

Key findings

The evaluation found that both Ambassadors and employers involved in I Care…Ambassadors, experience positive outcomes and impacts. All ambassadors who had taken part in I Care…Ambassador activities and events over the past year, cited at least one positive impact of having done so, including improved career prospects and increased self-confidence.

Most employers that have had recent involvement in the initiative noted improvements in the morale of their ambassadors, as well as the development of important skills and knowledge. Most also said that they had experienced an improvement in the number and quality of job applications they received, and the suitability of candidates. Ambassadors and employers agree that the initiative has the potential to raise awareness of job and career opportunities, to improve perceptions of the sector and to encourage more people to consider care as a career option. 


The Social Care Commitment is the sector’s promise to provide people who need care and support with high quality services. The report presents findings from phase 2 of the evaluation which took place between June and October 2015.

Key findings

An independent evaluation of the commitment was carried out and conclusions include:

  • employers are happy with the design of the commitment, its content, the support materials and additional assistance available via the support team
  • consultations with employers who have begun but not yet completed the sign up process suggest that time continues to be the main barrier to progressing to sign up, rather than any flaws with the commitment itself or its delivery.

Download the key findings and the executive summary.

Registered managers' networks aim to reduce isolation at a local level by offering peer support. They also give registered managers the opportunity to speak to people who can assist with the quality agenda, like commissioners and regulators. 

This evaluation investigated whether registered managers were finding the networks helpful and what we could do to improve them by asking 143 attendees to answer evaluation questions.

Key findings

  • The networks are effective in helping registered managers feel supported.
  • Reducing isolation is one of the key ways in which networks help registerd managers. 

Download the executive summary

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